Refund Policy
1. Refund Eligibility
We understand that circumstances may change, and we are committed to providing exceptional service. Refunds may be issued under the following circumstances:
Technical Issues: If there is a technical error that prevents you from using our services as intended and it cannot be resolved within a reasonable time frame.
Unauthorized Transactions: If your account experiences unauthorized transactions, we will investigate the situation promptly. If it is confirmed that the transactions were unauthorized, a refund will be issued.
2. Refund Process
To request a refund, please contact our customer support team at [Your Customer Support Email] within [number of days, e.g., 30 days] from the date of the issue. Provide detailed information about the problem you are experiencing to expedite the refund process.
3. Non-Refundable Services
Certain services, such as personalized matchmaking consultations and profile enhancements, are non-refundable once they have been provided. Additionally, any discounts or promotional offers used during the initial purchase may not be refunded.
4. Refund Timeframe
Refunds, when approved, will be processed within [number of days, e.g., 7-14 days] after the approval date. The time it takes for the refund to reflect in your account may vary based on your payment provider.
5. Contact Us
If you have any questions about our refund policy, please contact us at [9704148516]. We are here to assist you and address any concerns you may have.
